Outbound
Win-back, a basket that never went through, a delivery that went wrong, and the corporate order that needs planning.
Inbound
Someone has dialled 111 366 466. Six things they might want, and only one of them is an order.
Knowledge
Everything the agent can say, scraped from dominos.com.pk. If it is not here, the agent does not know it.
Playbook
The rule that outranks the sale, and what a good call looks like on this desk.
Desk
Calls taken this session, and the menu and network behind them.